Privacy Policy

GENERAL INFORMATION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA

 

Data Controller:  KARAGÖL EXPRESS LOGISTICS TRANSPORTATION STORAGE AND DOMESTIC AND INTERNATIONAL TRADE LIMITED COMPANY

Address:  Kocatepe Mah, Yemiş Meydanı Sk, Mega Center Site, C blocks, No: 1 Inner Door No: 423 Bayrampaşa / Istanbul

As Karagöl Express Logistics Transportation Storage and Domestic and International Trade Ltd. Co., we take the utmost care in protecting and securing your personal data. Accordingly, in accordance with the Personal Data Protection Law No. 6698 (“KVKK or Law”) enacted to protect fundamental rights and freedoms of individuals, particularly the privacy of private life, and to protect personal data, we would like to inform you, as the Data Controller, about the methods of collecting your personal data, the purposes of processing, the legal grounds for processing, and your rights within the scope of this Information Text:

At Karagöl Express, we attach great importance to the privacy of our customers and business partners. This privacy policy explains what information we collect, how we use it, and how we protect it when you use our website and the logistics services we offer.

 

1. Information We Collect

When you use our services, we may collect the following information from you:

Personal Information: First name, last name, phone number, email address, billing and shipping information.

Transaction Information: Order details, shipping information, payment information (processed securely through payment providers).

Website Information: IP address, browser type, site usage data, cookies, and similar tracking technologies.

 

2. Use of Information

The information we collect may be used for the following purposes:

Management of orders and logistics processes

Customer support and communication

Service quality improvement and analysis

Compliance with legal obligations

 

3. Information Sharing

Karagöl Express does not share your personal information with unauthorized third parties. However, information may be shared in the following circumstances:

With business partners to carry out transportation and logistics processes

As required by legal requests and court orders

For service security and fraud prevention purposes

 

4. Information Security

The information we collect is protected by firewalls and the latest technology. Any risk of unauthorized access, disclosure, or loss is minimized.

 

5. Cookies

Our website may use cookies to improve the user experience. Cookies can be managed or disabled through browser settings.

 

6. Your Rights

Under the KVKK and GDPR, our users have the rights to access, correct, delete, and restrict the processing of their information. You can submit your requests by contacting us:

Email: info@karagolexpress.com

 

7. Changes

Our privacy policy may be updated from time to time. Updates are published on our website and their effective dates are specified.